Customer Experience

Are you asking the right questions?

Powered by Align’s team of respected professionals and brought to the marketplace by PointClickCare, our customer experience solutions drill into precisely the information you need, when you need it.

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Are you prepared for the shift in consumer expectations?

Listen and connect with customers and actively use their feedback to drive performance outcomes and quality care. Receive insights to make more strategic decisions, and integrate solutions to drive positive results and better outcomes.

Our suite of customer experience survey options includes:

 Request a demo to learn more about any of our survey options

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Improve your business outcomes with high quality feedback on the performance of your organization.

Simple Process

Our turn-key survey process creates less work, hassle and project management for your organization.

Custom Survey Questions

We use a mix of standard questions and questions specific to your organization to monitor trends that matter to your organization.

Clear Focus

State-of-the-art survey design ensures the questions you ask get to the critical information you need to exceed expectations.

Share CoreQ Benchmarks

Asking CoreQ questions? Add them to your survey. Special reporting features make sharing data easy.

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Our advanced reporting tools make taking action easy.

Report

Our reports are created and sent directly to your organization to ensure you have a road map for success.

Internal Benchmarking

Review progress and easily analyze trends in internal data that require special attention.

Actionable Insights

Our data is presented in a format that makes it easy to implement a strategy for addressing needs and opportunities in your skilled nursing facility.

Market

Use your survey results to market your services to hospitals, discharge planners, customers and employees.

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Working together to bring you powerful solutions

We’ve partnered with PointClickCare to deliver our customer experience products to the long-term post-acute care market. Receive practical guidance and create excellence in customer experience with solutions powered by Align and brought to the marketplace by PointClickCare.

Request Demo