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Leading for results: Building a leadership system that drives employee performance, retention and business results
Much of your value proposition as a senior care provider exists in the service experience and quality of care you provide to your customers. Driving that experience are your frontline employees, who interact face-to-face with your customers every day. How employees interact with customers, how engaged they are in their work, and how they think and feel about your organization is directly influenced by your cultural norms. Your culture also impacts whether an employee chooses to stay with your organization or seek other opportunities. In a world where attracting and retaining talent has become the number one challenge for senior care providers, it is imperative to attend to and create an engaging culture.
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